Cisco Cisco IPCC Web Option Maintenance Manual
Router
The Router attempts to keep the clocks of all controllers (NICs and PGs) synchronized with its
own MDS time. It periodically queries each controller for its time. If the time discrepancy
between the Router and controller is sufficiently large (15 seconds or more), the Router sends
a time adjustment message to the controller instructing it to adjust its time by a delta value. The
Router uses the round-trip delay of the query-response to account for transmission delay when
computing the time adjustment.
own MDS time. It periodically queries each controller for its time. If the time discrepancy
between the Router and controller is sufficiently large (15 seconds or more), the Router sends
a time adjustment message to the controller instructing it to adjust its time by a delta value. The
Router uses the round-trip delay of the query-response to account for transmission delay when
computing the time adjustment.
Different controllers handle the time adjustment message in different ways. On a PG, OPC uses
the MDS API to adjust the time of the (possibly duplexed) PG. A NIC ignores the time adjustment
message, since adjusting the time on the Router machine could have unwanted feedback effects.
the MDS API to adjust the time of the (possibly duplexed) PG. A NIC ignores the time adjustment
message, since adjusting the time on the Router machine could have unwanted feedback effects.
The Router records the time skew of all controllers and peripherals and can report these statistics
via rttest.
via rttest.
In addition, the Router can optionally be configured via the Registry to designate one peripheral
(usually an ACD) as a reference time source. When the Router receives a time update from the
named peripheral, it invokes the MDS "Set System Time" API to set the Router time. This
effectively synchronizes the Routers and all controllers to the reference time provided by the
ACD.
(usually an ACD) as a reference time source. When the Router receives a time update from the
named peripheral, it invokes the MDS "Set System Time" API to set the Router time. This
effectively synchronizes the Routers and all controllers to the reference time provided by the
ACD.
Logger
The Router attempts to keep Loggers synchronized with its own Message Deliver Service (MDS)
time. It periodically queries each Logger for its time. If the time discrepancy between the Router
and Logger is 15 seconds or more, the Router sends a time adjustment message to the Logger
instructing it to adjust its time by a delta value. The Logger then uses this delta value to adjust
its time. The Router uses the round-trip delay of the query-response to account for transmission
delay when computing the time adjustment.
time. It periodically queries each Logger for its time. If the time discrepancy between the Router
and Logger is 15 seconds or more, the Router sends a time adjustment message to the Logger
instructing it to adjust its time by a delta value. The Logger then uses this delta value to adjust
its time. The Router uses the round-trip delay of the query-response to account for transmission
delay when computing the time adjustment.
ID Finder Tool
This section provides detailed information about the ID Finder tool.
About the ID Finder Tool
The ID Finder is a tool that allows configuration managers and administrators to find the various
configuration IDs of the following Unified ICM components:
configuration IDs of the following Unified ICM components:
•
Agent
•
Label
•
NIC
Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x
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Chapter 5: General Administration
ID Finder Tool