Cisco Cisco IPCC Web Option Maintenance Manual

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Modifying the Skill Groups Per Agent Limit

Unified ICM and Unified CCE impose a default limit on the number of skill groups that you
can assign to a single agent. Once this limit is reached, additional skill groups cannot be assigned.
The default limit is specified in the Cisco Unified Contact Center Enterprise 8.x Solution
Reference Network Design (SRND). The limit considers the total of both skill groups and sub-skill
groups.

If desired, you can use the ConfigLimit Tool to specify your own limit on the number of skill
groups that can be assigned to an agent. For optimum performance, you can specify a limit far
lower than the system default (refer to the Cisco Unified Contact Center Enterprise 8.x Solution
Reference Network Design (SRND) for performance considerations in choosing a skill groups
per agent limit).

Caution: The ConfigLimit tool is a command-line tool utility from the bin directory of all
Unified ICM/CCE Administration & Data Servers. Access is limited to users with privileges
for the Setup or Config Groups in Active Directory for the chosen customer instance.
(Refer to the Outbound Option Guide for Cisco Unified Contact Center Enterprise & Hosted
for detailed information about the ConfigLimit tool.)

Using the ConfigLimit Tool

To change the skill groups per agent limit in configlimit.exe:

Launch a command line window on any Administration Client or Administration & Data Server.

Enter 

.

Optionally, enter 

 to view the existing limit.

To change the limit, enter 

For example, to change the skill groups per agent limit to 5, enter the following text: 

Press Enter.

Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x