Cisco Cisco Unified Contact Center Enterprise 9.0(2) Maintenance Manual
Preface
Purpose
This manual describes how to administer and manage Cisco Unified Intelligent Contact
Management (Unified ICM) software. It includes information about database administration,
event management, support services, and the system software’s fault tolerant architecture.
Management (Unified ICM) software. It includes information about database administration,
event management, support services, and the system software’s fault tolerant architecture.
This manual includes some discussions of how the system software functions in integrated
environments with the Cisco Unified E-Mail Interaction Manager (Unified EIM) and Cisco
Unified Web Interaction Manager (Unified WIM) components, but it does not provide
administration information for the Unified EIM and Unified WIM components. Refer to the
appropriate Unified EIM and Unified WIM documentation at
environments with the Cisco Unified E-Mail Interaction Manager (Unified EIM) and Cisco
Unified Web Interaction Manager (Unified WIM) components, but it does not provide
administration information for the Unified EIM and Unified WIM components. Refer to the
appropriate Unified EIM and Unified WIM documentation at
and
administer these components.
Audience
This manual is intended for personnel responsible for administering the system software. As a
Unified ICM administrator, you should be familiar with Microsoft SQL Server database
administration and Windows 2003. This manual also assumes that you have a general
understanding of the Unified ICM system components and how they work together as a complete
call routing system. Administrators who are responsible for a Unified ICM system that is part
of an integrated environment should also have a general understanding of Unified EIM and
Unified WIM system components.
Unified ICM administrator, you should be familiar with Microsoft SQL Server database
administration and Windows 2003. This manual also assumes that you have a general
understanding of the Unified ICM system components and how they work together as a complete
call routing system. Administrators who are responsible for a Unified ICM system that is part
of an integrated environment should also have a general understanding of Unified EIM and
Unified WIM system components.
Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x
1