Cisco Cisco Unified Contact Center Enterprise 9.0(2) Maintenance Manual
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Built-In Administration
The system software maintains a database on each side of the Central Controller and the local
database (awdb). Each database consists of a group of interrelated tables. As you add or update
data in the database, you must ensure that logical relationships are maintained. For example, if
you delete a trunk group, you must not leave trunks in the database that reference that trunk
group. If you do, the integrity of the database is broken.
database (awdb). Each database consists of a group of interrelated tables. As you add or update
data in the database, you must ensure that logical relationships are maintained. For example, if
you delete a trunk group, you must not leave trunks in the database that reference that trunk
group. If you do, the integrity of the database is broken.
Configuration Manager prevents you from making certain changes that disrupt the integrity of
the data in the database. However, it cannot prevent all such changes. Usually, if data integrity
in the local database (awdb) is temporarily disrupted, no major problems occur. However,
integrity problems in the central Unified ICM database could cause errors in system processing.
the data in the database. However, it cannot prevent all such changes. Usually, if data integrity
in the local database (awdb) is temporarily disrupted, no major problems occur. However,
integrity problems in the central Unified ICM database could cause errors in system processing.
Note: To protect the integrity of the Unified ICM databases, do not use third-party tools to
modify them. These tools do not protect against disruptions of database integrity. (You can use
third-party tools to view Unified ICM data.)
modify them. These tools do not protect against disruptions of database integrity. (You can use
third-party tools to view Unified ICM data.)
When your Unified ICM support provider installs the Unified ICM system, they perform integrity
checks to make sure that the database is configured correctly. After that, the integrity of the
central database is maintained by the system software. You do not need to manually check the
integrity of the Unified ICM central database. If you ever have a problem with data integrity in
the central database, the problem is most likely a software problem that needs to be addressed
by your Unified ICM support provider.
checks to make sure that the database is configured correctly. After that, the integrity of the
central database is maintained by the system software. You do not need to manually check the
integrity of the Unified ICM central database. If you ever have a problem with data integrity in
the central database, the problem is most likely a software problem that needs to be addressed
by your Unified ICM support provider.
Caution: Any manual integrity checks of the central database must involve your Unified
ICM support provider. Do not run the DBCC CHECKDB procedure on the central
database while the Unified ICM system is running. This procedure will stop the Logger.
ICM support provider. Do not run the DBCC CHECKDB procedure on the central
database while the Unified ICM system is running. This procedure will stop the Logger.
Optional Administration
You can perform optional administration functions for the system software such as manually
checking data integrity in the local database (awdb), monitoring central database space, and
viewing a Logger’s event logs. These tasks are not required, but you might find them useful in
situations when you need to check the system immediately.
checking data integrity in the local database (awdb), monitoring central database space, and
viewing a Logger’s event logs. These tasks are not required, but you might find them useful in
situations when you need to check the system immediately.
Checking Data Integrity in the Local Database (AWDB)
You can manually check the integrity of data in the local database (awdb). Configuration Manager
provides a Check Integrity option under the Administer menu. Configuration Manager allows
you to select which checks you want to execute.
provides a Check Integrity option under the Administer menu. Configuration Manager allows
you to select which checks you want to execute.
Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x
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Chapter 5: General Administration
Built-In Administration