Cisco Cisco Unified Contact Center Enterprise 9.0(1) User Guide
In the figure:
1
On the child, the record in the Call_Type_Interval table you are interested in has a CallTypeID value of
5000.
5000.
2
On the parent, you would search the Service table for a Service with a PeripheralNumber field that matches
the CallTypeID on the child (5000).
the CallTypeID on the child (5000).
3
The SkillTargetID for that Service is 6000.
4
Using the SkillTargetID value (6000), look up the corresponding record in any of the Service Tables (for
example, Service_Interval, Service_Real_Time).
example, Service_Interval, Service_Real_Time).
Reporting Guide for Cisco Unified Intelligent Contact Management and Unified Contact Center Enterprise &
Hosted Release 9.0(1)
166
Call Types on child maps to Services on parent