Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual
Part 2: Performing Administrative Tasks with
Cisco IPCC Enterprise
Cisco IPCC Enterprise
The following sections describe the configuration required for setting up IPCC Enterprise agents
and agent features. These sections also provide information on setting up voice and multichannel
routing with IPCC Enterprise.
and agent features. These sections also provide information on setting up voice and multichannel
routing with IPCC Enterprise.
Note: If you choose to upgrade Unified CM, you need to update the Java Telephony API (JTAPI)
client on the Unified CM PG and then restart the PG. If you perform Unified CM maintenance
that involves configuration changes only, the Unified CM PG does not require restart. Refer to
the Cisco Customer Response Solutions Administration Guide for detailed information about
updating the JTAPI Client.
client on the Unified CM PG and then restart the PG. If you perform Unified CM maintenance
that involves configuration changes only, the Unified CM PG does not require restart. Refer to
the Cisco Customer Response Solutions Administration Guide for detailed information about
updating the JTAPI Client.
IPCC Administration Guide for Cisco Unified Contact Center Enterprise 7.5(1)
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