Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual

Note: Agent IDs can be up to nine digits long. The first digit in the
ID must be 1 through 9. It cannot be 0. Also, this number cannot
be the same as the extensions on the CCM cluster for this agent.

Creates the Agent record.

Click Save.

2

If you did not use the Select Person button to associate the agent
with an existing Person record, a new Person record is automatically
created for the agent.

Note: You can also add many agents at one time using the Bulk Configuration tool.

How to Delete IPCC Enterprise Voice-Only Agents

You logically delete agents using the Agent Explorer tool. Agents cannot be deleted from the
Agent Explorer until they have been removed from any teams using the Agent Team List tool.
If agents exist in script references, use the Script Reference tool to find any existing references,
then use the ICM Script Editor application to delete that script. Agents still exist in the deleted
objects databases until permanently deleted.

Note: For scripting and reporting purposes, if the script is configured to send a call directly to
an agent and that agent is permanently deleted, the call/script would fail. Also, you can run
historical reports for permanently deleted agents.

Deletes the agent as well as the
associated person.

Delete the agent record.

Use the Agent Explorer tool in the ICM Configuration Manager to delete the
agent record.

1

Highlight the agent and click Delete.

Note: If this was the last or only agent record associated with the person record
for this agent, then the associated person record is also deleted.

Permanently deletes the agent
from the database.

Purge the agent from the deleted objects.

Highlight the Agent table name in the Tables with Deleted Records window,
then highlight the agent in the Deleted Records of the “Agent” Table window.

2

Click Delete.

IPCC Administration Guide for Cisco Unified Contact Center Enterprise 7.5(1)