Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual
Figure 1: Dialed Number Plan Entry Specifying ICM Routing for the Agent Call
Wildcard Pattern
The wildcard pattern you enter can contain letters, digits, and number signs (#). It can also
include the following wildcard characters:
include the following wildcard characters:
Description
Character
Represents any single alphanumeric character.
?
Represents any string of character and can appear only at the end of a
pattern.
pattern.
!
Routing Client
The Routing Client field lets you specify the routing client for the agent call. In IPCC Enterprise
configurations, set this field to identify the Unified CM PG.
configurations, set this field to identify the Unified CM PG.
Post Route
Use the Post Route field to specify whether this type of agent call will be sent to a routing script.
If you set Post Route to YES, you must also enter a Dialed Number that is associated with a
routing script designed to handle the type of agent call.
If you set Post Route to YES, you must also enter a Dialed Number that is associated with a
routing script designed to handle the type of agent call.
Dialed Number
Use the Dialed Number field if you’ve set the Post Route field to Yes, indicating that you want
an ICM routing script to handle this agent call.
an ICM routing script to handle this agent call.
IPCC Administration Guide for Cisco Unified Contact Center Enterprise 7.5(1)
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Chapter 6: The Dialed Number Plan
About Dialed Number Plan Values