Cisco Cisco IPCC Web Option Maintenance Manual

For information on configuring IPCC Enterprise for multichannel routing, refer to the IPCC
Installation and Configuration Guide for Cisco IPCC Enterprise Edition.

Configuring Multichannel Software

When your ICM/IPCC configuration is complete, you must configure your ICM multichannel
software.

For Web Collaboration Option, you must configure:

•

Cisco Media Blender

•

Cisco Collaboration Server

For E-Mail requests, you must configure Cisco E-Mail Manager.

For information on configuring the Cisco Collaboration Server component of the Web
Collaboration Option, refer to the Cisco Collaboration Server Installation Guide for Cisco
ICM/IPCC Enterprise & Hosted Editions and the Cisco Collaboration Server Administration
Guide for Cisco ICM/IPCC Enterprise & Hosted Editions.

For information on configuring the Cisco Media Blender component of the Web Collaboration
Option, refer to the Cisco Media Blender Installation Guide for Cisco ICM/IPCC Enterprise
& Hosted Editions and the Cisco Media Blender Administration Guide for Cisco ICM/IPCC
Enterprise & Hosted Editions.

For information on configuring the E-Mail Manager option, refer to the Cisco E-Mail Manager
Installation and Configuration Guide for Cisco ICM/IPCC Enterprise & Hosted Editions.

IPCC Administration Guide for Cisco Unified Contact Center Enterprise 7.5(1)