Cisco Cisco IPCC Web Option Maintenance Manual
The following table provides an example of a speed dial configuration.
Result
Dial String
Agent Dialed Number
919782755133
919782755133
133
Using the Dial String for Alphanumeric Substitutions
You can use the Dialed Number Plan to allow agents to specify an alphanumeric string when
dialing. For instance, an agent might dial “SALES” when calling the sales department rather
than a numeric value that might be harder to remember.
dialing. For instance, an agent might dial “SALES” when calling the sales department rather
than a numeric value that might be harder to remember.
To configure an alphanumeric substitution, configure the alphanumeric dial string as the Wildcard
pattern and the target number as the Dial String of the DialedNumberPlan entry. When a dialed
number provided by an agent matches the wildcard pattern of the Dialed Number Plan entry,
the configured Dial String is sent in place of the agent supplied string.
pattern and the target number as the Dial String of the DialedNumberPlan entry. When a dialed
number provided by an agent matches the wildcard pattern of the Dialed Number Plan entry,
the configured Dial String is sent in place of the agent supplied string.
Wildcard characters can be combined with this feature to allow Alpha prefixes to be added to
numbers to identify the location of the number. Examples are shown the following table:
numbers to identify the location of the number. Examples are shown the following table:
Resultant Dial String
DialedNumberPlan Dial String
Agent Dialed Number
919782755100
919782755100
SALES
9782755133
9782755133
BOS5133
5133
5133
FL14Office1433
Dial Number Type Plan
The Dial Number Type Plan lets you specify the type of call that will be placed. These include:
Description
Dialed Number Plan
Allows agents to place calls classified as international calls.
International
Allows agents to place calls classified as national long distance
calls.
calls.
National
Allows agents to place calls classified as national local calls.
Local
Allows agents to place calls classified as operator assisted calls.
Operator Assisted
Allows agents to place calls to agents on the same peripheral.
PBX
The options for this field map exactly to the options on the Agent Desk Settings List window.
ICM software checks the Agent Desk Settings for the agent placing the outbound call. Agent
Desk Settings define which types of calls agents are permitted to make. If the Agent Desk
Settings for an agent prevent him or her from placing a particular type of call (for instance,
international), the call is not placed.
ICM software checks the Agent Desk Settings for the agent placing the outbound call. Agent
Desk Settings define which types of calls agents are permitted to make. If the Agent Desk
Settings for an agent prevent him or her from placing a particular type of call (for instance,
international), the call is not placed.
IPCC Administration Guide for Cisco Unified Contact Center Enterprise 7.5(1)
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Chapter 6: The Dialed Number Plan
About Dialed Number Plan Values