Cisco Cisco IPCC Web Option Maintenance Manual

Charting MDS Values

To chart MDS, perform the following steps from the Add Counters dialog box:

Click the radio button: Select counters from computer.

From the Performance object drop-down list, select Cisco ICM MDSCLIENT, Cisco ICM
MDSPROC, or Cisco ICM MDSPROCCLIENT.

From the Instance list, select that instances that you want to chart: <cust>, <nodes>, <process>
(_Total is not actually an instance of the object, but a pseudo-instance. If _Total is selected,
each selected counter will contain the sum of the values for all the instances.)

Click the radio button: Select counters from list.

Select the counter values to chart OR to select all the counter values for charting by clicking
the radio button All counters.

Click the Add button to add the values that you selected to the current chart.

 and 

 list the

meters that are provided if you select Cisco ICM MDSPROC. 

 lists the meters that are provided if you select Cisco ICM

MDSPROCCLIENT.

provided if you select Cisco ICM MDSCLIENT.

MDS maintains a number of different queues, among which are:

•

Local Incoming Queue

•

Remote Output Queue

•

Local Ordering Queue

•

Remote Ordering Queue

•

Timed Delivery Queue

A high, medium, and low priority counter is provided for each of the above queues.

 is presented in a condensed form to reduce repetition. For

the string QQQ you can substitute any of the following values:

•

LocalHighInQ

•

LocalMedInQ

IPCC Administration Guide for Cisco Unified Contact Center Enterprise 7.5(1)