Cisco Cisco Unified Contact Center Enterprise 9.0(2) Maintenance Manual
Dial String
Use the Dial String field only when you set the Post Route field to No, indicating that you want
to use this entry for dialing substitutions. This field cannot be used when PostRoute is selected
to send the call to an ICM routing script.
to use this entry for dialing substitutions. This field cannot be used when PostRoute is selected
to send the call to an ICM routing script.
The Dial String field can contain wildcard characters used to translate the dialed number string
provided by the agent to the dial string that will be delivered to the switching platform. The
following table describes the wildcard characters that might appear in the DialString field.
provided by the agent to the dial string that will be delivered to the switching platform. The
following table describes the wildcard characters that might appear in the DialString field.
Description
Wildcard Character
Copy all remaining characters in the agent-provided dialed number string
!
Copy character at the position identified
?
Excludes the character in the agent supplied dialed number string at the
position identified from the offset as defined from the beginning of the
DialedNumberPlan DialString field
position identified from the offset as defined from the beginning of the
DialedNumberPlan DialString field
X or x
The following table provides examples of the translation of a DialedNumber string specified
by an agent to a resultant DialString as defined by the DialString entry of the matching
DialedNumberPlan entry.
by an agent to a resultant DialString as defined by the DialString entry of the matching
DialedNumberPlan entry.
Description
Dial string result
DialedNumber Plan Dial
String
String
Agent Dialed Number
Direct substitution.
6100
6100
5133
Partial replacement.
6133
6X???
5133
Complete Copy.
5133
!
5133
Prefix Addition.
92755133
9275!
5133
First 2 char substitution.
6233
62XX??
5133
Complete Copy.
5133
????
5133
Retain first character; substitute the
remaining characters.
remaining characters.
5000
?XXX000
5133
Replace last three characters.
2755200
????200
2755100
Suffix addition.
2755100220
!220
2755100
Using the Dial String for Speed Dialing
You can configure Static Dial String translations to provide speed dial capabilities. Here, you
enter the abbreviated string an agent would dial in the wildcard pattern. You enter the actual
target number in the Dial String of the entry.
enter the abbreviated string an agent would dial in the wildcard pattern. You enter the actual
target number in the Dial String of the entry.
When a dialed number (provided by an agent) matches the Wildcard pattern of the Dialed
Number Plan entry, the Dial String configured entry is sent in place of the agent supplied Dialed
Number string.
Number Plan entry, the Dial String configured entry is sent in place of the agent supplied Dialed
Number string.
IPCC Administration Guide for Cisco Unified Contact Center Enterprise 7.5(1)
52
Chapter 6: The Dialed Number Plan
About Dialed Number Plan Values