Cisco Cisco IP Contact Center Release 4.6.2 Release Note

Cisco

List of Figures

Figure 2: General Tab of the Palette................................................................................................................................11

Figure 3: Routing Tab of the Palette................................................................................................................................12

Figure 4: Targets Tab of the Palette.................................................................................................................................13

Figure 5: Queue Tab of the Palette..................................................................................................................................14

Figure 6: File > New Dialog Box....................................................................................................................................15

Figure 8: Comment Tab...................................................................................................................................................16

Figure 9: Connection tab.................................................................................................................................................17

Figure 12: Validate All Query Dialog..............................................................................................................................18

Figure 15: Call Type Manager Dialog Box - Call Directory Tab....................................................................................19

Figure 16: Call Type Manager Dialog Box - Schedules Tab...........................................................................................19

Figure 17: Add Call Type Dialog Box - Script Tab.........................................................................................................20

Figure 18: Add Call Type Schedule Dialog Box - Period Tab.........................................................................................20

Figure 19: The Call Type Icon.........................................................................................................................................38

Figure 20: Call Type Properties Dialog Box - Call Type Node.......................................................................................38

Figure 21: The Requalify Call Icon.................................................................................................................................39

Figure 22: The Requalify Call Properties - Requalify Call Tab......................................................................................39

Figure 23: The Dialed Number Icon................................................................................................................................40

Figure 24: Dialed Number Properties - Dialed Number Tab...........................................................................................41

Figure 25: The CLID Icon...............................................................................................................................................41

Figure 26: CLID Properties - Calling Line ID.................................................................................................................42

Figure 27: CLID Properties - Variable.............................................................................................................................43

Figure 28: CED Properties Icon......................................................................................................................................44

Figure 29: CED Properties...............................................................................................................................................44

Figure 30: Time Icon.......................................................................................................................................................46

Figure 31: Time Properties..............................................................................................................................................46

Figure 32: Add Time Dialog............................................................................................................................................47

Figure 33: Day of Week Icon...........................................................................................................................................47

Figure 34: Day of Week Properties..................................................................................................................................48

Figure 35: Go To Script Icon...........................................................................................................................................49

Figure 36: Go To Script Properties..................................................................................................................................49

Figure 37: Switch Icon.....................................................................................................................................................50

Figure 38: Switch Properties...........................................................................................................................................51

Figure 39: Percent Allocation Icon..................................................................................................................................51

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)

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