Cisco Cisco IP Contact Center Release 4.6.2 Release Note
Scripting in an IPCC Environment
IPCC Gateway
The IPCC Gateway PG allows either a site IPCC Enterprise system, or an IPCC Express system,
to connect to an Enterprise ICM. The Enterprise ICM views either as an ACD.
to connect to an Enterprise ICM. The Enterprise ICM views either as an ACD.
Figure 104: IPCC Gateway PG
For IPCC Enterprise, this is important since it allows a "parent" ICM to monitor and send calls
to a "child" IPCC Enterprise system. Previous to the IPCC Gateway feature, doing this using
intelligent (PG based) routing was not possible. This allows better scaling, resiliency, and
simpler, more standardized scripting across sites.
to a "child" IPCC Enterprise system. Previous to the IPCC Gateway feature, doing this using
intelligent (PG based) routing was not possible. This allows better scaling, resiliency, and
simpler, more standardized scripting across sites.
The Gateway PG looks to the ICM like any other PG, it does not look like IPCC. It has two
different Peripheral types to allow connection to either a "child" IPCC Enterprise system, or an
different Peripheral types to allow connection to either a "child" IPCC Enterprise system, or an
ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 11