Cisco Cisco IP Contact Center Release 4.6.2 Release Note
Figure 106: Label Node Properties
Example IPCC Express and ICM Scripts that Select a CSQ
The following figure displays an example script using the Select Resource step to route the call
to a member of a CSQ, as it appears in the CRS Editor window. For additional information on
this IPCC Express script, refer to the "Designing IPCC Gateway Scripts" chapter of: Cisco CSR
Scripting and Development Series: Volume 1, Getting Started with Scripts, Release 4.0(1).
to a member of a CSQ, as it appears in the CRS Editor window. For additional information on
this IPCC Express script, refer to the "Designing IPCC Gateway Scripts" chapter of: Cisco CSR
Scripting and Development Series: Volume 1, Getting Started with Scripts, Release 4.0(1).
ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
194
Chapter 11: - Scripting in an IPCC Environment
Example IPCC Gateway Post-routing Scripts