Cisco Cisco IP Contact Center Release 4.6.2 Release Note

Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................2
Obtaining Documentation...........................................................................................................................2

Cisco.com..............................................................................................................................................2
Product Documentation DVD.................................................................................................................3
Ordering Documentation........................................................................................................................3

Cisco Technical Support & Documentation Website..............................................................................5
Submitting a Service Request...............................................................................................................6
Definitions of Service Request Severity.................................................................................................6

The Palette...............................................................................................................................................10
Using the Palette to Build a Script............................................................................................................11
General Tab..............................................................................................................................................11
Routing Tab...............................................................................................................................................12
Targets Tab...............................................................................................................................................13
Queue Tab................................................................................................................................................14
How to Create a Routing Script ...............................................................................................................15
How to Add Comments to a Node............................................................................................................16
How to Specify Connection Label Location for a Node Most...................................................................16
How to Validate Scripts.............................................................................................................................17
How to Open Script Explorer....................................................................................................................18
How to Schedule a Routing Script............................................................................................................18
Viewing Modes.........................................................................................................................................21
Using the Find Nodes Option...................................................................................................................22

Common Find Nodes Dialog Box Properties............................................................................................23
Find Nodes By section..............................................................................................................................23
Find Nodes In section...............................................................................................................................23
Common Nodes Found Dialog Box Properties.........................................................................................24
How to find nodes by Node ID..................................................................................................................24
How to find nodes by Object.....................................................................................................................24
How to find nodes by Node Type..............................................................................................................25
How to find nodes by String......................................................................................................................25

What is a Call Type? ................................................................................................................................27
What is a Default Call Type? ....................................................................................................................28
How Call Types and Scripts are Related..................................................................................................28

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)