Cisco Cisco IPCC Web Option Release Note

Figure 85: Queue Priority Properties

Define Queue Priority node properties as follows:

1. Specify the queuing priority for a call processed through this node: 1 for top priority to

10 for least priority. This determines the priority the call has versus other calls queued for
the same target.

2. Optionally, add comments or connection labels.

Removing the Call from a Queue

You can remove a call from any queues by using the Cancel Queuing node (in the Queue tab
of the Palette)

Figure 86: The Cancel Queuing Icon

. You do not have to define properties for the Cancel Queuing node. You can optionally add
comments or connection labels.

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)