Cisco Cisco IPCC Web Option Release Note

Upgrade Internet Script Editor as necessary.

To upgrade Internet Script Editor

After you start Internet Script Editor, if there is a newer version, you receive a message informing
you that you can upgrade Internet Script Editor.

Note: Some upgrades are optional; these upgrades typically contain GUI enhancements. Other
upgrades, typically involving protocol or database changes, are mandatory. You cannot use
Internet Script Editor until you accept mandatory upgrades

Accept a software upgrade.

A Web page opens from which you can download the new Internet Script Editor.

From this point, follow the directions on installing Internet Script Editor, above.

You are not able to use Internet Script Editor during the upgrade.

Troubleshooting Tools for Internet Script Editor

This section describes the tools that you can use to troubleshoot the Internet Script Editor

Client-Side Internet Script Editor Troubleshooting Tools

The following table describes the client-side Internet Script Editor troubleshooting tools:

Internet Script Editor writes to EMS logs and purges old logs on startup just as ICM
Script Editor does. These logs are located in:

EMS trace files

Internet Script Editor is built without symbol tables to keep it small. This makes Dr.
Watson output more difficult to debug.

Dr. Watson

Because the client runs on hardware completely outside of Cisco control, no support
for remote control debugging is provided.

PCAnywhere

Server-Side Internet Script Editor Troubleshooting Tools

The following table describes the server-side Internet Script Editor troubleshooting tools:

IIS logs its activity to system event log or to an ODBC data source.

IIS Logs

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)