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Cisco Cisco IPCC Web Option Release Note

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Figure 109: PostRouteSelectAgent.aef
The following is an example of an ICM script that works with the example IPCC Express script
above to route the call to an agent.
ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
197
Chapter 11: Scripting in an IPCC Environment
Example IPCC Gateway Post-routing Scripts