Cisco Cisco IPCC Web Option Release Note

Example Scripts

Example Web Collaboration Scripts

You can configure Cisco ICM software and Cisco Collaboration Server so that ICM software
routes Web Collaboration requests that are processed by Cisco Collaboration Server.

Overview of Web Request Routing through ICM Software

With the Collaboration Server integrated with ICM software, ICM software can route
single-session chat, multi-session chat, and blended collaboration Web requests.

The process for routing Web requests through the ICM can be divided into 5 parts, as shown
in the following image:

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)