Cisco Cisco IPCC Web Option Release Note

Figure 32: Switch Properties

You must insert targets and connections from the Switch node before you can define the node's
properties.

Then define Switch node properties as follows:

1. By default, Connections are labeled "A", "B", etc. To re-label a Connection, click Modify

Name and make changes to the name.

2. To make a connection active, select a Connection and click Make Active.

Only one connection can be active at any time. To change the active branch, you must
re-edit the script and create a new script version.

3. Optionally, add comments and connection labels.

How to Direct Script Execution to Different Branches by Percentage

You can direct specific percentages of contacts to different branches in a script by using the
Percent Allocation node (in the General tab of the Palette).

Figure 33: Percent Allocation Icon

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)