Cisco Cisco IPCC Web Option Release Note

Figure 49: Enterprise Skill Group Properties - Routing Tab

Define Enterprise Skill Group node properties as follows:

1. From the Business Entity drop-down list, select the business entity for the enterprise skill

groups.

2. From the Enterprise target drop-down list, select the enterprise target for the enterprise

skill groups.

3. For each enterprise skill group in the target set:

–

In the Skill Group column, for each row used, select the enterprise skill group to
which the contact can be routed.

–

In the Route column, select the route that maps to a specific target at the peripheral.

–

Optionally, in the Translation Route column, select a translation route.

4. Optionally, check Allow connection for each target to have an output terminal appear to

the right of each individual target defined in the node. Control passes through this terminal
when the associated target is chosen. When the script terminates, the route for the selected
enterprise skill group is still used.

5. Click Validate to check whether the targets you defined are valid. Correct any errors that

are flagged.

6. Optionally, add connection labels.

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)