Cisco Cisco IPCC Web Option Release Note

Figure 60: Divert Label Icon

When ICM software executes a Divert Label node, it returns all the values in the Selected Labels
list to the routing client.

This differs from the Label node, which returns the first valid label for the current routing client.

ICM software then tries each label until it finds one that does not produce a Busy or Ring Tone
No Response.

In most cases, you can specify up to ten labels in the Divert Label node. The exception is in
NAM/CICM configurations, where you can specify up to nine labels; one label must be reserved
for use by the NAM.

When you define a Divert Label node, you can select Configured Labels and Dynamic Labels.
Configured labels are static, defined through the Configuration Manager. Dynamic Labels are
expressions the CallRouter processes in real time, converting an expression into a character
string that is then returned to the routing client as a label. You use formulas to create a Dynamic
Label.

Notes:

•

With the Divert Label Node, you can only select labels for routing clients with client types
that support DivertOnBusy. The IPCC client type does not support DivertOnBusy. The
following client types do support DivertOnBusy: BT INAP NIC, CRSP, DEUTSCHE
TELEKOM, CWC NIC, ENERGIS INAP NIC, AUCS INAP NIC, CAIN, TELFORT INAP,
BTV2 INAP NIC, GKTMP NIC, SS7IN NIC, and NTL NIC.

•

When using a Divert Label node, arrange the labels so that a label defined with a type Busy
or Ring the last label in the Divert Label Selected labels list. The reason for this is that a Busy
or Ring label terminates the call; any label appearing after Ring or Busy will never be used.
Also, never use a Divert Label node when only one label exists in the list; use the Label node,
instead.

•

Never use a Divert Label node when only one label exists in the list; use the Label node
instead.

Define Divert Label node properties as follows:

1. Select the Label Type:

–

Configured, to select from a list of configured labels.

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)