Cisco Cisco E-Mail Manager Unity Integration Option Release Note

Figure 110: Post Route to Agent

Example IPCC Express and ICM Scripts that Select a Route Point (Redirect)

The following figure displays an example script using the select from the Call Redirect step to
place a new call to a route point, as it appears in the CRS Editor window. For additional
information on this IPCC Express script, refer to the "Designing IPCC Gateway Scripts" chapter
of: Cisco CSR Scripting and Development Series: Volume 1, Getting Started with Scripts,
Release 4.0(1).

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)