Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note

Note: Scheduled Targets do not support Target Requery

Target Requery with IPCC and IP IVR

Target Requery not supported when IP IVR is used as the queue point in an IPCC system.

IP-IVR cannot requeue the call. The call is requeued from the CallManager instead. Setting the
Target Requery option on the script node has no effect on the requeuing of the call, and may
lead to timeouts and other script errors for that particular call.

Do not enable Target Requery in script nodes when using IP IVR.

Using Target Requery

You define nodes to enable Target Requery.

For the Queue, Queue to Agent, and Route Select nodes:

1. Open the node properties.

2. Click Change. A dialog box opens.

3. Check Enable target requery.

4. Click OK to close the dialog box.

5. Click OK to close the properties dialog box.

For the Label and Select nodes:

1. Open the node properties.

2. Check Enable target requery.

3. Click OK to close the properties dialog box

Checking Targets

About Call Tracer

You can use the Call Tracer utility from within Script Editor to test and debug a routing script
and to confirm that ICM software is selecting targets as you expect. Call Tracer simulates a
contact to the CallRouter and generates a text-based description of how the contact was handled.
The test contact is processed by the active CallRouter, using all the real-time data of the ICM
software as it exists at that moment, but interactions with any peripheral is simulated.

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)