Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note
Figure 125: Web Request Routing Process
Web Requests and Media Routing Domains
Collaboration Server can take advantage of the following types of Media Routing Domains
(MRDs):
(MRDs):
•
Non-voice MRDs
•
The Voice MRD
For more information about MRDs, see the Cisco ICM Software Configuration Guide.
ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 13: - Example Scripts
Example Web Collaboration Scripts