Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note

Figure 129: Direct Reference to Agent

3. The script tries to do this for 9,999 seconds before ending, as defined in the Wait node.

Example - Routing Based on the Media Routing Domain

The following script example shows how a Web requests from different MRDs can be queued
to different skill groups:

Figure 130: Routing based on MRD

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)