Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note
Figure 22: CED Properties Icon
For example, you can define the CED node to send contacts to:
•
SkillGroupA if the caller-entered digits match a specific string
•
SkillGroupB if there are no caller-entered digits
Note: For Web Collaboration requests, the CED maps to the applicationstring2 variable.
Following is the Properties dialog box of the CED node:
Figure 23: CED Properties
You must insert targets and connections from the Caller Entered Digits Node before you can
define the node's properties.
define the node's properties.
Then define CLID node properties as follows:
1. Click Add Digits to add a new CED value for a branch. Then in the new row add a CED
value and select the branch number. You can associate one or more CED values with each
ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 3: - Categorizing Contacts
Categorizing by Call Type Qualifiers