Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note

How to Route a Call to an Announcement

You can route a call to an announcement on the network by using the Announcement node in
the Targets tab of the Palette.

Figure 52: Announcement Icon

When executing the Announcement Node, ICM software returns the label associated with the
announcement to the routing client. The Announcement Node terminates the script.

You might use the Announcement Node to:

•

Explain why the call cannot currently be handled.

•

Direct the caller to another phone number or to another way of contacting the company.

Note: You must configure Announcements and associated them with labels using the ICM
Configuration Manager. For more information, see the Cisco ICM Software Configuration
Guide.

Following is the Properties dialog box of the Announcement node:

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)