Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Stopping Script Processing

You can use three nodes to stop script processing:

End Node

Termination Node

Release Call Node

End Node

You can terminate the script by using the End node in the General tab of the Palette.

Figure 72: End Icon

If the script reaches the End node, it has failed to find a target for the contact and ICM software
then uses the default route for the dialed number.

Several End nodes can appear in the same script. The End node is never required; a script can
terminate with any node.

You do not define any properties for the End node. You can optionally add comments.

Termination Node

You can terminate the script and specify how to handle the contact by using the Termination
node in the Targets tab of the Palette.

Figure 73: Termination Icon

The Termination node includes the following options to invoke a default contact processing
action or route for the dialed number:

•

Default Label - ICM software uses the default label configured for the dialed number.

•

Network Default - The routing client uses its own default processing.

•

Ring - Makes the Termination Node equivalent to a Ring Node.

•

Busy - Makes the Termination Node equivalent to a Busy Node.

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)