Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Figure 79: Translation Route to VRU Icon Properties

Define Translation Route to VRU node properties as follows:

1. To change the type of target:

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Click Change. The Select Type dialog box opens.

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Select the Target Type (Enterprise Service, Service, or Service Array).

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If you selected Enterprise Service, select a Business Entity and Enterprise target.

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Specify whether the Translation Route to VRU node is to act like a Select or Distribute
node.

Distribute Among Targets. The Translation Route to VRU node is to act like a
Distribute node, distributing calls among the targets based on the relative values.

Select Most Eligible Target. (Radio button.) The Translation Route to VRU node is
to act like a Select node. If you select this option, you:

Define whether to pick the target with the maximum value or the minimum value.

Define a formula that determines which target is to be accepted.

Define the type of target search.

2. To add targets, click Add Targets. The Add Targets dialog box opens. Use the Available

Targets list and the Add button to select targets.

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)