Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Figure 81: Run External Script Properties
Define Run External Script node properties as follows:
1. Select the ICM Script/External Script Name you want to execute.
2. Optionally, add comments and connection labels.
Checking for VRU Errors
The following table lists the possible values for the VruStatus variable:
Table 4: VruStatus Variable Codes
Description
Meaning
Value
The last VRU node was successful.
VRU_SUCCESS
0
The last VRU node failed because of a routing or configuration error
VRU_ERROR
1
The last Send To VRU or Translation Route to VRU node failed because
the routing client did not respond within 20 seconds or the last Run External
Script node failed because the timeout limit defined for the script expired.
the routing client did not respond within 20 seconds or the last Run External
Script node failed because the timeout limit defined for the script expired.
VRU_TIMEOUT
2
The last VRU node did not complete because the caller hung up or was
otherwise lost. (Because this causes the routing script to terminate
immediately, this value is never seen.)
otherwise lost. (Because this causes the routing script to terminate
immediately, this value is never seen.)
VRU_ABORTED
3
The last VRU node failed because communication with the VRU ended
unexpectedly
unexpectedly
VRU_DIALOG_ FAILED
4
ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 5: - Network VRUs
Checking for VRU Errors