Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Modified Monitor Labels

The monitor labels have been modified for the following seven nodes.

•

Wait

•

Queue

•

Translation Route to VRU

•

DB Lookup

•

Gateway

•

ICM Gateway

•

Queue to Agent

•

Collect Data (displays only the Abort meter)

•

Menu (displays only the Abort meter)

•

Play (displays only the Abort meter)

•

Run External Script (Displays In Progress and Abort meter)

The modified monitor labels can display two of the following three meters:

•

InQueue meter - Displays the number of calls in queue.

•

InProgress meter - Displays the number of calls in progress in the node.

•

Abort meter - Displays the number of calls aborted.

The InProgress meter is displayed in the top row of all the monitor labels for all the listed nodes
except the Queue node. The top row of the Queue node monitor label displays the InQueue
meter.

The second row of the monitor label for all of the listed nodes displays the Abort meter.

How to Adjust Monitor Label Location

To adjust the Monitor Label Location

1. In the Properties dialog box of a node within Script Editor, click the Labels tab.

2. Specify the following:

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)