Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Figure 105: System IPCC Deployment

IPCC System PG

IPCC System PG can be used as:

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An integration point for the IPCC Gateway PG.

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A standalone IPCC PG providing seamless configuration and intelligent call reporting features.

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)