Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Figure 107: PostRouteSelect CSQ.aef
The following is an example of an ICM script that works with the example IPCC Express script
above to route the call to a member of a CSQ.
above to route the call to a member of a CSQ.
ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 11: Scripting in an IPCC Environment
Example IPCC Gateway Post-routing Scripts