Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Figure 125: Web Request Routing Process

Web Requests and Media Routing Domains

Collaboration Server can take advantage of the following types of Media Routing Domains
(MRDs):

•

Non-voice MRDs

•

The Voice MRD

For more information about MRDs, see the Cisco ICM Software Configuration Guide.

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)