Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Figure 127: pushiing URL to waiting caller

In this example, the Run External Script node pushes the selected URL to the caller's browser.

Note: For the Run External Script node to work, here must be an entry in the Network VRU
list pointing to the URL map file on the Collaboration Server. For more information, see the
Cisco Collaboration Server Administration Guide.

After the Run External Script node, the script functions just as the preceding example.

Example - Queuing Directly to an Agent

The following script example shows how a Web requests can be queued directly to an agent:

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)