Cisco Cisco IP Contact Center Release 4.6.1 Release Note

the contact to a different script called "URGENT_EMAIL_SCRIPT that is designed and
maintained specifically to process the most important e-mail messages.

How to Execute a Different Script

You use the Go To Script node (in the General tab of the Palette) to direct contact processing
to another script without changing the call type. When ICM software encounters a Go To Script
node, it stops executing the current script and starts the script indicated in the node.

Figure 29: Go To Script Icon

For example, you might have several scripts that check for exception conditions and, if none
are found, execute a standard subroutine. Instead of including that subroutine as a branch from
the failure output terminal of each of the exception conditions, you could use a Go To Script
node pointing to a separate script containing the subroutine.

Following is the Properties dialog box of the Go To Script node:

Figure 30: Go To Script Properties

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)