Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Each branch may lead directly to a target, or may include additional processing. Because contacts
are distributed by percentage and without tests of the targets' data, distributing by percentage
never fails.

For example, in a geographically diverse environment, you can create a script that sends 10%
of contacts to Boston, 5% to Chicago, and distributes the remaining 85% to another set of targets.

Following is the Properties dialog box of the Percent Allocation node:

Figure 34: Percent Allocation Properties

Define Percent Allocation node properties as follows:

1. In the Percent column for each connection, enter a percent number for the percentage of

contacts to process on that branch. Note: The percent total for all rows must equal 100.

2. Optionally, modify the Connection name. Changes appear in the connector labels when

you save the properties and view the script.

3. Optionally, add comments and connection labels.

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)