Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Define Enterprise Service node properties as follows:

1. From the Business Entity drop-down list, select the business entity for the enterprise

services.

2. From the Enterprise target drop-down list, select the enterprise target for the enterprise

services.

3. For each enterprise service in the target set:

–

In the Service column, for each row used, select the enterprise service to which the
contact can be routed.

–

In the Route column, select the route that maps to a specific target at the peripheral.

–

Optionally, in the Translation Route column, select a translation route.

4. Optionally, check Allow connection for each target to have an output terminal appear to

the right of each individual target defined in the node. Control passes through this terminal
when the associated target is chosen. When the script terminates, the route for the selected
enterprise service is still used.

5. Click Validate to check whether the targets you defined are valid. Correct any errors that

are flagged.

6. Optionally, add connection labels.

Network Targets

A network target is an end point on the network to which a script can send a contact. Following
are the supported network targets:

•

Announcement

•

Scheduled Select

•

Ring

•

Busy

•

Label

•

Divert Label

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)