Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Figure 59: Label Properties - Label Tab
Define Label node properties as follows:
1. Select the Label Type:
–
Configured, to select from a list of configured labels.
–
Dynamic, to define an expression that is to be returned as a label.
Warning: The Incorrect use of dynamic labels in scripts can result in call surges. The
router does not do extrapolation for dynamic labels. So if many calls come in at the same
time, the router may well send these calls to the same label, and the Available and
LongestAvailable will not be extrapolated. To avoid a site becoming flooded with calls,
use static labels assigned to skill groups and services rather than dynamic labels. The
router does extrapolation for labels assigned to skill groups and services.
router does not do extrapolation for dynamic labels. So if many calls come in at the same
time, the router may well send these calls to the same label, and the Available and
LongestAvailable will not be extrapolated. To avoid a site becoming flooded with calls,
use static labels assigned to skill groups and services rather than dynamic labels. The
router does extrapolation for labels assigned to skill groups and services.
2. If you select Configured, select labels from the Available labels list and click Add> to add
them to the Selected labels list.
3. If you select Dynamic, enter a Label Expression, optionally using the Formula Editor.
4. Optionally, check Enable target requery.
5. Optionally, add comments.
How to Return Multiple Labels to a Routing Client
You can return multiple labels to a routing client by using the Divert Label node in the Targets
tab of the Palette.
tab of the Palette.
ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 4: - Selecting Routing Targets
How to Return Multiple Labels to a Routing Client