Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Figure 64: Distribute Properties - Distribute Tab

Define Distribute node properties as follows:

1. Enter a condition in the Consider if field to test potential targets against.

2. Enter a formula by which to distribute contacts in the Distribute by field.

3. Optionally, add comments and connection labels.

Selecting Targets and Distributing Contacts Using One Node

You can combine the functionality of selecting targets by rules with the Select node and
distributing contacts to targets with the Distribute node by using the Route Select node in the
Targets tab of the Palette.

Figure 65: Route Select Icon

Note: The Route Select Node supports Target Requery.

Following is the Properties dialog box for the Route Select node:

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)