Cisco Cisco Unified Contact Center Enterprise 10.0(1) User Guide
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Agent Reports
agteam24: Agent Team Performance Summary Daily Report
Agent Team Summary
The total agent data in the agent team.
Report Summary
The total agent data for all agent teams in the report.
agteam24: Agent Team Performance Summary Daily Report
Data:
Agent Team
The Enterprise Name of the agent team.
Derived from: Agent_Team.EnterpriseName
Derived from: Agent_Team.EnterpriseName
Overview:
Title
The name you give it when you save the report.
Subject
A table summary of agent performance data for all the
agents within the selected agent team(s), gathered in day
increments.
Note: This report contains the same data as the Agteam23
Note: This report contains the same data as the Agteam23
report except that here the data is gathered by day rather
than by half-hour.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show agent team daily performance for the selected time
period.
Applicable
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By agent team, media routing domain, agent last name,
agent first name, and date and time
Drilldowns available
No
Schema database
tables
Agent
Agent_Skill_Group_Half_Hour
Agent_Team
Agent_Team_Member
Person
Media_Routing_Domain
Skill_Group
Skill_Group_Member