Manualsbrain.com
  1. Manuals
  2. Brands
  3. Cisco
  4. Cisco E-Mail Manager Unity Integration Option
  5. User Guide

Cisco Cisco E-Mail Manager Unity Integration Option User Guide

Download
Page of 797
 
6-144
ICM WebView Online Help 
Agent Reports
agtskg21: Agent Skill Group Task Summary Half Hour Report
Conf In
The number of incoming tasks that were conferenced to this agent from other 
agents on the same peripheral that did not go to the IVR for queuing.
Derived from: Agent_Skill_Group_Half_Hour.ConferencedInCallsToHalf
Skill Group Summary
The total of all agent data for all agents in the skill group.
Media Summary
The total of all agent data for each media routing domain.
Agent Summary
The total of all agent data for each agent.
Report Summary
The total of all agent data for all agents in report.