Cisco Cisco E-Mail Manager Unity Integration Option User Guide

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Agent Reports

agteam20: Agent Team Real Time Report

Each media routing domain has its own skill groups. If an agent is logged into 

more than one media routing domain, then that agent also belongs to more 

than one skill group.
Derived from: Media_Routing_Domain.EnterpriseName

The last and first name of the agent and the agent's ID (in parentheses) in the 

skill group in which agent resides.
Derived from: 

Person.LastName ", " Person.FirstName

Agent_Skill_Group_Half_Hour.SkillTargetID

The phone extension that the agent has logged into.
Derived from: Agent_Real_Time.Extension

The skill group associated with the task on which the agent is currently 

working. If the agent is not involved in any task in the media routing domain, 

this field shows Not Applicable. Since an agent can be logged into multiple skill 

groups, this field is not filled until the agent is assigned a task.
Derived from: Skill_Group.EnterpriseName

Date and time of the login of the agent measured in MM/DD/YYYY HH:MM:SS 

(month, day, year, hour, minute, second) format.
Derived from: Agent_Real_Time.DateTimeLogin 

The current state of the agent. The following states can appear in this report:
*

Active state
Work Ready state
Work Not Ready state

Paused state
Interrupted state

The state with an asterisk (*) is a voice media only state. 
Note: This template can display agent status data only when the agent is in 

the talking or active state. If the agent is not involved in a task in some way, 

this template does not display the agent state for that agent.

States with an asterisk (*) are voice media only states.