Cisco Cisco E-Mail Manager Unity Integration Option User Guide

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Peripheral, Route, and Routing Client Reports

routes13: Route Historical All Fields Report

The number of tasks to the route that were determined to be closed following 

an interruption in data during the half-hour interval. ForcedClosedCalls are 

tasks that terminated because of errors tracking the call’s state transition. 

Calls may become forced closed if there is lack of events from the ACD’s CTI 

interfaces (for example, a lack of a Disconnect event, or failure on the switch’s 

CTI connection). 
Derived from: Route_Half_Hour.ForcedClosedCallsToHalf 

The number of tasks that the peripheral retargeted, or overflowed, into the 

route during the half-hour interval. The ICM software keeps counts of the 

number of tasks moved out of each service or route (overflowed out) and 

moved into each service or route (overflowed in). 
Derived from: Route_Half_Hour.OverflowInToHalf 

The number of tasks the peripheral retargeted, or overflowed, out of the route 

during the half-hour interval. The ICM software keeps counts of the number of 

tasks moved our of each service or route (overflowed out) and moved into 

each service or route (overflowed in). 
Derived from: Route_Half_Hour.OverflowOutToHalf 

The total hold time in seconds for tasks to the route that ended during the 

half-hour interval. 
Derived from: Route_Half_Hour.HoldTimeToHalf 

The number of tasks that were blind transferred out for this route during the 

half-hour interval. 
Derived from: Route_Half_Hour.BlindTransferOutToHalf