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Service Reports

entsvc08: Task and Agent Status Real Time Report

entsvc08: Task and Agent Status Real Time Report

The enterprise name of the enterprise service.
Derived from: Enterprise_Service.EnterpriseName

The number of inbound and outbound tasks currently that had previously been 

offered (for example, calls being played an announcement, queued calls, or 

connected calls) and are currently being handled for the service. 
Derived from: Service_Real_Time.CallsInProgress

The number of tasks to the service or route that are in queue at the 

peripheral.
Derived from: Service_Real_Time.CallsQNow

Title

The name you give it when you save the report

Subject

A table of the selected Enterprise Service(s) showing task 

and queue status in real-time where service/skill group 

mapping is available.

Purpose

To show current enterprise service task and queue status

Applicable 

environment

Standard ACD

Template type

Real-time table

Default sort order

By enterprise service

Drilldowns available

Yes

Schema database 

table

Enterprise_Service

Enterprise_Service_Member

Service_Real_Time

Skill_Group_Real_Time

Service_Member