Cisco Cisco IPCC Web Option User Guide
6-44
ICM WebView Online Help
Agent Reports
agent26: Agent Consolidated Daily Report
agent26: Agent Consolidated Daily Report
Data:
Agent Name
The last and first name of the agent and the agent's ID (in parentheses) in the
skill group in which agent resides.
Derived from:
Derived from:
Person.LastName ", " Person.FirstName
Agent_Skill_Group_Half_Hour.SkillTargetID
Overview:
Title
The name you give it when you save the report.
Subject
A table of selected agents showing agent call statistics and
agent time allocations, gathered in day increments.
Note: This is the same report as the Agent25 report
except that the data here is by day rather than by
half-hour.
Fields applicable to a voice domain only are prefixed with
an asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show daily agent activity and performance for the
selected time period.
Note: This report includes columns from both the
Agent22 and the Agent24 reports for those supervisors
that would prefer all the information on one report and do
not need the details provided by the separate Call
Summary and Performance Summary reports.
Applicable
environment
IPCC
Template type
Historical table
Default sort order
By agent last name, first name, media, date, time, and skill
group
Drilldowns available
No
Schema database
tables
Agent
Person
Media_Routing_Domain
Agent_Skill_Group_Half_Hour
Skill_Group
Skill_Group_Member
Agent_Half_Hour