Cisco Cisco IPCC Web Option User Guide

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Agent Reports

agtper28: Agent Peripheral Real Time All Fields Report

agtper28: Agent Peripheral Real Time All Fields Report

The enterprise name of the peripheral and its ID.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID

Agent Name (no label)

The last and first name of the agent
Derived from: Person.LastName + "," + Person.FirstName 

Title

The name you give it when you save the report.

Subject

A table of all the agents on the selected peripherals listing 

all the available agent real-time report data. 
Fields applicable to a voice domain only are prefixed with 

an asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show all the available agent-peripheral real-time data in 

the Agent_Real_Time database table so that you can select 

which data you want for a customized agent-peripheral 

real-time report.
Note: This report is designed to be saved and exported or 

copied to another format. For example, you can export the 

report to an Excel spreadsheet and modify the report to suit 

your needs. If that is not acceptable, you can also use a 

third-party tool to customize your report. 

Applicable 

environment

IPCC and/or standard ACD

Template type

Real-time table

Sort order

By peripheral, then by agent within peripheral, and then by 

date and time.

Drilldowns available

No

Schema database 

tables

Agent

Agent_Real_Time

Peripheral

Person

Skill_Group

Controller_Time