Cisco Cisco IPCC Web Option User Guide
6-82
ICM WebView Online Help
Agent Reports
agtper21: Agent Peripheral Task Summary Half Hour Report
agtper21: Agent Peripheral Task Summary Half Hour Report
Data:
Peripheral
The enterprise name and ID number of the peripheral on which the agent is
working.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Agent Name
The last and first name of the agent and the agent's ID (in parentheses) in the
skill group in which agent resides.
Derived from: Person.LastName + "," + Person.FirstName +
Derived from: Person.LastName + "," + Person.FirstName +
Agent.SkillTargetID
Media
The media routing domain into which the agent is logged for doing this type of
task. This is the media routing domain associated with the Skill Group in which
the agent worked when doing this task.
Overview:
Title
The name you give it when you save the report.
Subject
A table of all agents on the selected peripheral(s) showing
each agent's task activity, gathered in half-hour increments.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show agent half-hour activity for all the agents connected
to the selected peripheral(s) during the selected time period.
Applicable
environment
IPCC
Template type
Historical table
Sort order
By peripheral, then by agent's last name, first name, media
routing domain, and date and time
Drilldowns available
No
Schema database
tables
Agent
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group